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Markets

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The world is rapidly getting digitized. The retail industry is one of the fields that are going through the most drastic changes. Online presence becomes an essential part of every shopping experience.


MAAS is a forerunner in technological advancement in the shopping & retail industry and can secure your place among the industry trendsetters.


Contact us for a personalized offer.

Statistics

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According to an estimate, global retail sales can amount to approximately 26.7 trillion U.S. dollars by the year 2022. It was around 23.6 trillion U.S. dollars in 2018 and around 25 trillion U.S. dollars in 2019. Online retail shops or e-commerce sites contribute towards the retail sector in the global markets. In the current pretext, several numbers of retailers have adopted an omnichannel model that focuses on integrating online as well as offline channels in a seamless way.

Global Retail Sales- $24.04 trillion in 2019

Physical Retail Store Sales- $19.2 trillion

E-Commerce Retail Sales- $4.5 trillion

MAAS Enterprise Retail SaaS Platform

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  • Omni channel Digital POS solutions : It offers self check-out mobile POS application to improve the Brick & Mortar store profitability 5-20% by increasing the cart value, repeat visits and by reducing store operating costs.
  • Omni Channel Ecommerce & Market-Place Solutions : Capabilities to enable the online sales channel for Brick & Mortar Stores. Mandatory for customers who are not having online presence or who do not have presence in marketplaces in this digital age.
  • Enterprise Retail Management & IT Consulting Solutions : Capabilities to enable and integrate be-spoke retail IT solutions to meet specific customer retail sales, supply chain or finance core business processes digitalization and have capabilities to offer managed end to end retail management consulting services and solutions.
  • Cross Retail Platform Solutions : Capabilities to enable the Retail Core Processes Capabilities cross Platform : iOS,Andriod,Web.
  • Integrated IoT Solutions : Capabilities to offer engineering services and integration of IoT devices via APIs to Retail Enterprise SaaS Platform.
  • Cloud Computing SaaS | PaaS | IaaS Solutions : Capabilities to be on Monthly Subscription enabling outsourcing of all the IT infrastructure and IT Overheads.
  • Artificial Intelligence/Data Science/Social Media / Block chain Enabled Solutions : Capability to offer solutions on AI , Analytics , Digital Marketing enabled digital transformation of the customer.
  • API/Microservices Enabled solutions & Integrations : Capability to integerate with other digital platform and SaaS Platforms via APIs / Microservices enabled customer to have a Close loop Enterprise ERP system to avoid leakage across enterprise Framework of the organization.
  • Forecasting and Replenishment : Capability to provide Forecasting and Replenishment solutions for retailers for demand planning, & inventory optimization.

Capabilities

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MAAS has immense capabilities that help to have a tight grip on the market.

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CRM Database

mall will have an access to customer’s basic information mall will have an access to customer’s purchase history

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Reporting

mall will have access to daily digital traffic to website/mobile application Daily sale revenue Consolidated reports for trial balance, as well as profit & loss.

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SaaS Based

MAAS is a cloud based application and mall need not invest in in-premise infrastructure.Amazon web services is our cloud partner and all the stakeholders data is kept secured.

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Third-party Integration

MAAS is a SaaS based enterprise retail application and it can integrate with third-party applications like delivery p[artners, retail in-store stock, retail warehouse stock etc.

Customer Journey

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MAAS integration will help in redefining customer journey, earning their loyalty, and improving profitability.

Video Calling

  • Shoppers can log-in to the mall app or website.
  • Select the city & mall and search for the desired store from the list of outlets in the mall.
  • Shopper clicks on the desired store and chooses the option to have a video call with a sales representative.
  • Shoppers book an appointment for video shopping.
  • Video calling is enabled through third party applications like Zoom with high quality.
  • After the call, the shopper adds the shortlisted products to the cart based on the EAN number Shopper confirms the cart and completes the payment.
  • Product is delivered in 90 minutes.

Virtual Shopping

  • Shoppers can log-in to the mall app or website.
  • Select the city & mall and search for the desired store from the list of outlets in the mall.
  • Shoppers click on the desired store and access the in-stock SKUs.
  • Shoppers can view the product information such as price, manufacturing date etc.Shoppers will be able to compare the prices with other similar products, and buy the product that matches their budget.
  • Add the shortlisted SKU to the digital cart.
  • Customer makes the payment and confirms the purchase.
  • Product is delivered in 90 minutes.

Customer Use cases

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The implementation process can differ depending on the package, but it always follows the same timeline. It allows us to secure the successful implementation of the system and perfect usability of the software after the installation. The whole implementation process can take 4-15 months, depending on the package and scale of the business.

Product Confirmed to Delivery

Shopper shall receive an SMS/Notification once the order is confirmed

Shopper will receive the tracking details with expected delivery time and live location tracking

There shall be four levels of order tracking

  • Retailer accepts the order
  • Delivery executive is assigned the job to deliver the order
  • Delivery Executive will reach the outlet for pick-up
  • Delivery Executive will be out for delivery

Once the order is delivered shopper can reach for any queries/support from the website/mobile application

  • Can approach retailer directly
  • Can call the IMPL customer support

Product return/exchange

  • Shopper can place the return/exchange request from the website/Mobile application

  • A notification is sent for the pick-up to delivery partner

  • Shopper receives a return confirmation via SMS and Notification

  • Once the item is picked-up, the delivery partner updates in his app and carries it back to origin

  • During exchange procedure, shopper shall receive a live tracking link via SMS and Notification



  • If the item is returned, shopper shall get the status of refund and know the expected refund date

Get In Touch

Key Facts

15 +

Office Locations

5

Years of Development

200 +

Employees

24/7

Support

Contact us for your personalised offer!